If you need assistance, follow these steps to open a support ticket and get help from our team:
Steps to Submit a Support Request
Navigate to our official website.
Click on the Help Chat Icon
You’ll find the ? Help icon on the left side bar.
Help Center
The help center you can see Chat with Support in the bottom right.
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Support Ticket
The Ticket Form may take a few seconds depending on your browser and internet speed to open. Below are guidelines to help you get the most out of support.
Billing Issues
- Your registered email address.
- A brief description of the billing issue.
Support Requests on the RunDiffusion Platform (Formerly Runnit Platform)
- Specify the tool you are using (e.g., Juggernaut Pro, Kling, etc).
- A brief description of the problem.
RunDiffusion Open-Source Applications
For issues related to RunDiffusion open-source applications, please include:
- Application Name (e.g., Auto1111, ComfyUI)
- Server Size (e.g., SM, MD, LG, MAX)
- Software Version (e.g., current, beta)
- Issue Description (Explain the issue in detail)
- Error Message (Provide any error messages you received)
- Time of Occurrence (Indicate when the issue happened)
- Logs (If you have logs please attach them)
Response Time
Our support team will respond as soon as possible. While waiting for a response, you can check our Tutorials and Guides for help and troubleshooting tips.
Thank you for reaching out to us!